Guidelines on what we expect from you & others while using PixMD.com.

This Code of Conduct constitutes a legally-binding agreement made by and between PixMD (“PixMD,” the "Company," “we,” “us,” or “our”) and you, whether personally or on behalf of an entity (collectively, “you” or “your”), concerning your access to and use of the www.pixmd.com website, and any other websites owned or managed by us, and including all information, tools, services, media forms, media channels, or other media, mobile websites, or mobile applications/apps, related, linked, or otherwise connected thereto (collectively, the “Site”). Your use of any services we make available on or through the Site (collectively our “Services”)  is governed by this Code of Conduct.  YOU SHOULD REVIEW THIS CODE OF CONDUCT IN ITS ENTIRETY BEFORE ACCESSING OR USING THE SITE OR ANY OF THE PIXMD SERVICES. IF YOU DO NOT AGREE WITH ANY OF THE CODE OF CONDUCT OR YOU DO NOT ADHERE TO THE CODE OF CONDUCT, YOU ARE PROHIBITED FROM USING THE SITE/SERVICES AND MUST DISCONTINUE USE IMMEDIATELY. 

At PixMD, we’re cultivating a community where members feel safe sharing deeply personal experiences, photos, reviews, and opinions without fear of judgment. We also want you to be able to trust that the information you find here has been posted without bias or a hidden agenda.

The Code of Conduct outlines what we expect from you, and what you should expect from other members of the PixMD Community and us. Still not sure if you’re following the rules? Check the PixMD Terms of Service or ask us by sending an e-mail to support@pixmd.com. Also, we reserve the right to modify this Code of Conduct at any time without notification.

Our Anti-Discrimination Policy

The PixMD Community consists of consumers, Health Care Providers and PixMD staff. All community members are treated equally under the Code of Conductthese guidelines. PixMD does not discriminate on the basis of any viewpoint or belief, race, gender, sexual orientation, gender identification, disability or other protected status.

Practice Mutual Respect

PixMD hosts discussions with members of the community with varying viewpoints. We give community members space to share their opinions, debate issues, and support each other. Even when things get heated, we expect you to show respect for all members of the community.

Avoid Personal Attacks

Negative opinions and disagreements are fine, but it’s not appropriate to use PixMD to bully, name-call or insult other community members. Follow the rules of good debating and address the issue, not the person.

Maintain the Security of Your Account

You are responsible for all activity that occurs through your PixMD account.

Share Your Own Experience

Use PixMD to share your own story and opinions. Don’t post duplicate content, share hearsay or gossip from others, or use the platform to rally support for a campaign or agenda (e.g. lawsuit or group action).

What’s Not Allowed:

Do not post on PixMD:

• Medical advice; 
• Discussions of suicide, self-harm or violence to self or others, including self-administering procedures without a license to practice medicine; 
• Sexual content or unwelcome sexual attention or advancements toward others; 
• Profanity or inappropriate language; 
• Gratuitous nudity that’s irrelevant to the topic being discussed (e.g., bare breasts in a rhinoplasty review); 
• Anything illegal (drug use, criminal activity, extortion, blackmail, threats, harassment, etc.); 
• Third-party content, including copyrighted material or text, photos or video copied from another source; 
• Links to non-PixMD web pages; 
• Contact information; or
• Anything for which the PixMD website is not intended (e.g, spam, donation requests, offers to purchase surgery for another user, or buying and selling any products)

Report any of the above to our Customer Support Team.

Avoid Conflicts of Interest

Unless otherwise directed, you may only use PixMD as a consumer.

Do not use PixMD to promote your own interests or those of anyone you know which are unrelated to the stated purpose of PixMD or mutual benefit of the PixMD community.. This includes both:

• Business interests - The intention or the effect of your post is that you or someone you know will gain additional business or money; 
• Personal interests - The intention or the effect of your post is that you or someone you know will gain an advantage in a medical or personal relationship..

In short, do not post if the purpose of your post could be reasonably understood to be to create a benefit or gain anything of value to you or someone you know, rather than for the general benefit the PixMD community. 

Health Care Provider Code of Conduct

In addition to the Code of Conduct above, these additional guidelines apply to Health Care Providers on PixMD:

Maintain Professionalism

Health Care Providers are expected to maintain professionalism at all times on PixMD. Do not bully or post disparaging comments about community members, other Health Care Providers, or PixMD.

Comply with HIPAA

Do not post any content that violates HIPAA or other applicable health-privacy laws. Consider the privacy and safety of all community members before posting.

Follow Our Photo & Video Guidelines

All uploaded photos and videos must adhere to these Guidelines.

Conflicts of Interest

Endorsements

Clearly explain any conflicts of interest, including products, brands and research funded by third parties from which you are receiving a benefit or anything of value. For example, if you are receiving money from a brand whose product you endorse, you are required to clearly and unequivocally  define this relationship in all relevant posts.

Reviews

You may not solicit or receive reviews from anyone with a personal or professional bias. This includes past and present employees, colleagues and family members. You also may not use third-party services to collect and post reviews on behalf of community members.

Ask your doctor advisor about using Patient Engage to help you obtain reviews from consumers who have received a treatment or procedure from your practice.

Ethics

The mission of PixMD is to help consumers make confident decisions about elective cosmetic procedures. False reviews, “helpful vote” abuse and other dishonest practices erode trust and will not be tolerated.

Disciplinary Action

Health Care Providers who violate PixMD’s Terms of Service, Health Care Provider Code of Conduct, the Code of Conduct or the Photo & Video Guidelines may have their profiles suspended, limited or removed, temporarily or permanently, in PixMD’s sole and absolute discretion.

Non-Competitive Inquiry

An audit will be initiated in the event that one or more geographically non-competitive peer negatively reports a Health Care Provider's posts or behavior on PixMD.

PixMD may also conduct periodic audits of a Health Care Provider’s profile in order to ensure compliance.

Legality; Indemnification; Limitation of Liability

It is your  responsibility to abide by all laws, including consumer protection regulations and privacy laws. 

In this regard, you agree to defend, indemnify and hold harmless PixMD and its affiliates, directors, officers, contractors, employees and agents from and against any and all claims, injury, damages, losses, liabilities, costs and expenses of defense (including but not limited to, reasonable legal fees and or attorneys’ fees) incurred directly or indirectly with your use of the Site/Services. In the event of such a claim, we may, in our sole and absolute discretion, control the disposition of any such claim at your sole cost and expense. You may not settle any such claim without our express written consent. In the event that PixMD determines to actively defend in a dispute, you agree to fully cooperate with PixMD in asserting any available defenses, and providing any documents, information, testimony or similar evidence from your representatives. 

In no event will PixMD or its affiliates, directors, officers, contractors, employees and agents be liable to any user of our Site/Services or any other person or entity for any direct, indirect, special, incidental, consequential, or exemplary damages or punitive damages arising out of the use, performance, or inability to use the Site/Services, unauthorized access to or misuse of the Site/Services or any information contained thereon, whether based upon warranty, contract, tort, strict liability, violation of statute, rule or regulation, or otherwise, even if PixMD had been advised of the possibility of such damages or losses. Because some states or jurisdictions may not allow the exclusion or limitation of liability for certain damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

Dispute a Review on PixMD?

We only remove reviews that violate our Terms of Service. We do not remove otherwise reviews at the  request of users. If you want a certain review removed because you believe it violates our Terms, please submit your dispute in writing, indicating which term or terms you believe have been violated, via our online dispute form.

Entire Agreement

These Codes of Conduct, along with Guidelines posted on or through the Site or Services, our Terms of Service, and any other terms, conditions and policies we post or update from time to time constitutes our entire agreement with you on the subjects contained within. We have no separate or different agreements with you outside of this agreement, written, verbal or otherwise.